1. Warranty
At Chafary Jewelry, we are dedicated to crafting exquisite pieces of jewelry that showcase our commitment to quality and craftsmanship. We stand behind the quality of our products and offer a comprehensive warranty to ensure your peace of mind and satisfaction. Please take a moment to familiarize yourself with our warranty policy.
a. Limited Warranty Coverage:
Chafary Jewelry provides a limited warranty for a specified duration from the date of purchase. This warranty covers manufacturing defects and craftsmanship issues that may arise during normal wear. The warranty does not cover damage resulting from accidents, misuse, improper care, alterations, or natural wear and tear.
b. Warranty Duration:
The duration of our limited warranty varies depending on the type of jewelry and materials. Please refer to the specific warranty duration outlined below:
• Sterling Silver Jewelry: 1 year from the date of purchase.
• Gold and Platinum Jewelry: 2 years from the date of purchase.
• Gemstone Jewelry: 2 years from the date of purchase.
c. Warranty Services:
In the event that your Chafary jewelry experiences a covered manufacturing defect or craftsmanship issue within the warranty period, we will repair or replace the item at our discretion. If the original piece is no longer available, we may offer a similar item of equal value.
d. Exclusions:
The following scenarios are not covered by our warranty:
• Damage resulting from accidents, impacts, or misuse.
• Alterations or repairs made by unauthorized parties.
• Damage caused by exposure to extreme temperatures, chemicals, or corrosive substances.
• Normal wear and tear, including scratches and tarnishing.
2. Return and Exchange Policy
We understand that sometimes preferences change, and we want to ensure your complete satisfaction with your purchase from. Our return and exchange policy is designed to accommodate both situations where there's an issue due to our fault and instances where you wish to exchange the product for personal reasons. Please carefully read the following guidelines:
a. 30-Day Return Period:
Customer Satisfaction is our priority so we offer you 30 days return policy without a question ask. Feel Free to Place Your Order because when you receive the Package, you can return it for any of your reasons without any restocking fee.
b. Exchange for Other Products:
We offer the option to exchange the purchased item for another product available on our website.
c. Fault on Our End (e.g., Wrong Model or Design):
If the reason for the return or exchange is due to an error on our part, such as shipping the wrong model or design, we take full responsibility. In such cases, we will cover the shipping fees for the return and the replacement product.
d. Customer-Initiated Exchanges:
If you simply wish to exchange the products because you've changed your mind or prefer a different design, we understand. However, in these instances, the customer will be responsible for the shipping fees associated with the return and the shipment of the new product.
Note: We can not return or exchange personalized jewelry. We only help you to have a warranty for it.
Order Processing:
It takes 1-3 business day to process your order, depend on the personalized option you take.
For example you you change only Giver name and recipient name, it will take 1 day to process including online chat about the design calibration. The Luxury version, clients can request via online chat/email up to 3 message card design so that they can pickup the best among 3 real ones.
But if you change gemstone, engraving your name or message or even change the design of the jewelry, that make us to reproduce the jewelry... it may take 3 business days. We try our best to do order processing fast, to compare with several weeks to 2 months , the time other premium online jewelry stores to do order processing, in the market.
When a things are done, we do quality check and then do the Packaging request at Handling and Shipping Department.
Handling: Packaging , including giftbox decoration and shipping preparation, packaging, labeling, takes only 1 business day.
Shipping: Our current warehouse located in Texas, United States and Warsaw, Poland and this is the shipping time you should take into consideration, excluding order processing and handling:
US mainland:
+ 2-5 business days by USPS parcel post with tracking number and warranty.
+ USPS priority: 2-3 business days, adding $10
Canada:
Parcel Post: 2-5 business days
EU: 2-7 business days.
Germany: 2-4 business days
UK: 3-7 business days
Other EU countries 3-7 business days.
When you receive this Luxury Gift Package, you will receive:
1. A Premium Quality Forever Love Necklace:
- The necklace is very carefully handmade at a very high standard and quality checked after any of the 15 steps completed. The Jewelry you will receive might be much more beautiful than the images on the website because of the shooting and editing restrictions when we take the photo. It is made of Sterling Silver (92.5% or higher percentage of silver) to make sure it can last for a long time, maybe a lifetime. You can also choose 14k Gold or Gold filled in Material Option.
- The length of the necklace is 16 inches (41 cm), you can choose the other length to match yours.
- Pendant size: 0.7 x 0.52 inches (17.8 x 13.3 mm)
- Main gemstone size: 0.5 Carat ~ 5 mm.
2. A thick layer of Rhodium Plated (about 0.6 micrometers)
Rhodium is the most expensive metal in the world now, much more expensive than gold and platinum. It has its typical luxury color, and brightness and the necklace looks beautiful with the rhodium thin layer plated on.
The other very important thing is rhodium layer helps the silver necklace to prevent tarnish and oxidization.
We use rhodium from Legor, the well-known high-quality supplier from Italy, for durability purposes and to avoid any possible allergy to your skin.
The rhodium layer can last from 1-2 years depending on how often the necklace is used and the chemical factors of your sweat
3. The Message Card (image 1):
This personalizable message card has it size of 3.15x3.15 inches (8cmx8cm)
We can make a bigger one upon your request.
4. The Jewelry Box :
a. Luxury box: Mahogany style with Wooden Grain Red color
- Dimensions: 3.5x3.5x0.87inch (90x90x22mm)
- Thickness: 0.39inch (10mm)
b. The regular box:
White/Pink/Light Yellow Paper box upon your request
- Dimensions: 3.5x3.5x0.87inch (90x90x22mm)
- Thickness: 0.55inch (1.4mm)
- Material: Hardboard paper
5. Note Card: 4 inchesx4 inches (10cmx10cm) come with an envelope
6. Gift Box with Decor :
The Beautiful While Gift Box comes with a personalized colorful Ribbon
- Dimensions: 5.3x5.3x2.4inch (135x135x60mm)
- Thickness: 0.087inch (2.2mm)
- Material: Hardboard paper
- Color: White
We can add any decor wrapping paper to adapt your style.
Are you planning on getting your beautiful bride something for the upcoming wedding? If so, there must be LOTS of ideas floating around that will be perfect for the bride and you must be really confused. Chafary introduces you to the best birthday gift for fiancees - the dazzling Forever Love Pendant. The best gifts a groom can give are ones he puts a lot of feelings into. That loving gesture will not soon be forgotten, no matter how many anniversaries the couple shares, since the first day embarks the mark of the start of the journey to eternity and we will help you make it special and memorable. Present this unique gift for fiancee.
This dainty piece of jewelry will help you promise her that you will always look at her with the same adoration as you did the moment you realized you love her. If you are looking for an engagement gift for fiancee then it will be the best gift for her. This first gift for fiancee emphasizes a polished heart pendant surrounding a flawless 7mm cubic zirconia, embellished with smaller crystals adding extra sparkle and shine. The pendant is crafted in pure 92.5 sterling silver with an option to choose from white gold finish or yellow gold finish and droops from a fine silver cable chain of 18''.
Perfect Groom to Bride Gift Idea
When the groom picks out a gift, it’s like saying “I can’t wait to start my life with you, here’s a beautiful gift to show my love.” To add a fist of thoughtfulness and love to this present for your fiancee, you will also receive an attractive gift box and message card with a customized quote to begin your love story in the most romantic way possible. This gift for fiancee is something you can see her wearing for a lifetime, not just the latest trend. While women may love all sorts of jewelry, this is one of the few staples that will complete her collection - versatile and classic.
Hurry up and order the best gift for your wife to be delivered to your doorstep. Your bride will be overwhelmed when she unwraps the lovely gift box and she will surely treasure it for lifetime. This 925 Sterling Silver is an especially sweet gift from a groom to his bride, so cut the wait and purchase yours!
